Support
Contact and support
One team answers everything: billing questions, refunds, cancellations, abuse reports and anything that looks broken. There is no separate sales channel and no phone tree.
DoneVid is operated by NexusGrowth LLC, Delaware, United States. Support is handled in English, and we aim to answer within 2 business days.
Email support
The way to reach us for account, billing, refund and cancellation requests. Write from the email address on the account so we can identify it.
support@donevid.comWho you are writing to
DoneVid is a brand of NexusGrowth LLC, a company formed in Delaware, United States. Our registered business address is held with our payment processor and is available on request.
NexusGrowth LLCBilling, refunds and cancellation
Cancellation is handled by support: write to us and say you want to cancel — no reason needed. Refund eligibility, what cancelling does to a paid term, and what happens to your Credits are set out in the Refund and Cancellation Policy.
Reporting abuse
To report content generated with DoneVid that breaches the Acceptable Use Policy, or material that infringes your rights, use the same channel and tell us what you saw and where. Reports about child safety are treated as the highest priority.
What to include
- The email address on your DoneVid account — write from it if you can.
- For a billing question: which purchase you mean and roughly when it was made.
- For something broken: what you were doing, what you expected, and what happened instead.
- Never send your card number, your password or a security code. We will never ask for them.
Where else to look
The Terms of Service cover the agreement and how Credits work, the Privacy Policy covers what we do with personal data, and the Refund and Cancellation Policy covers money. Page last reviewed September 7, 2026.